About a month ago i ordered a server from shockbyte a microserver hosting company for some background i needed the server there and then the same day as i bought it because i was doing a project with someone and we needed the server there and then So i go ahead and choose my plan and i pay for it i select the location and i go about the payment as you usually do and the payment went through i didn’t get any warnings or any pop-up messages about anything everything went smooth right after i had Purchased the server and i entered the control panel i was met with a very disappointing message we’re currently sold out in the location you have chosen please wait up to x amount of hours i believe it was 12 hours or something regardless of the amount of hours i was told to wait This is the first issue you don’t put up a product for sale sell the product and then after the customer has paid you tell them you’re sold out now i checked the terms of service on the site and it says nothing about having to wait or about a potential weird sold out Message appearing no any warnings about high volumes of traffic resulting in the set sold out issue and just to repeat i needed the server there and then so because of this this server was now useless to me because by the time the server was ready I was done with what i needed it for now here we get to the part where poop hits the fan oh boy i opened a ticket with the support team requesting that i got my money back and the server i had ordered cancelled and this is the same day i ordered it january 6th aka within 24 hours this will be relevant later on the next day january 7th i received a reply though i wouldn’t call it a reply because the person replying to this clearly didn’t read my first message i was told your server is currently active this Reply had nothing to do with the issue i was having and my request had been completely ignored if anything makes her me angry it’s people that support who don’t read what the issue is about but just slaps on a copy paste response and call it good Don’t do that the same day i got the reply january 7th i responded back saying that the answer had nothing to do with my issue complaining about being told the server i ordered was sold out after i had paid for it and once again requesting a Refund from that day i waited 14 days without getting back a reply and when i finally got one on january 1st 21st i got this we are very sorry for the delay getting back to you we have been getting a very high volume of requests which is why we haven’t been Able to reply sooner if you still need assistance with this please make a new ticket i made a clear request to get my money back and i waited two weeks without hearing back from them and then they simply closed my ticket because of high volume of traffic so Just because you are getting a high request of tickets you just cancel them to make room sure that’s a great idea great customer service now it’s time for a little info according to their terms of service you are eligible to get your money back if you request it within 24 hours Which in this case i did i repeat this is this is quoted from the terms of servers 24 hour money back guarantee it gets even worse i made a new request in between those two weeks of waiting on january 14th re-explaining my issue and requesting my Money back once more i did this in case something had happened with the first ticket i made maybe someone forgot to reply or whatever what happened with the new ticket i made same treatment they simply closed it due to high traffic on january 28th meaning i had to wait another two weeks In this ticket just to get that useless response anyway extremely annoyed at this point i simply went ahead and manually cancelled the server on january 23rd as a server because so was still running it hasn’t hadn’t been cancelled yet and i did this after they had closed my first ticket During the cancellation form they requested i put in why i wish to cancel the server where i simply put deeply dissatisfied to be surprised i created a ticket upon that cancelation request asking why i wish to cancel the server and if it was due to an issue with a Service pricing or just lost of interest i noticed it’s a system instead of a name so i assume it is an automated process sending that message out another natural person which i understand as long as they actually reply to it i replied to it on january 24th A very long reply mind you which i have yet to receive a reply to to this date they still have not answered i also made a new ticket here in february on the 1st still have gotten no answer yet and it’s been more than a week it is currently the 9th of February in their terms of service if you request a refund within 24 hours which i did you are eligible to get your money back it has been over a month since i requested my money back and they still haven’t given it to me now outside of all this i tried the Discord server i tried a chat website thing they told people to use didn’t get in contact on either of it to this day i still haven’t gotten my money back now the conclusion with all this in mind due to the terrible customer service and that i still after a month Haven’t gotten my money back and also the fact that after i had paid for it i was told they were sold out it’s not that difficult to give that message beforehand like just say hey we’re sold out you’re gonna have to wait a little bit i would just Got another plan but no do it after you have paid anyway i highly suggest to you that you do not get your minecraft servers from shockbyte they have terrible customer service and i would avoid them at all costs at this point it doesn’t matter how the servers perform how well the Ui dashboard thing is which i never found out because i never used it a company treating its customers like this should be boycotted anyway that’s my experience with shockbyte terrible customer service at a terrible company i hope this video has been helpful share with your friends and Whoever you know that might be ordering a micro server soon or 21 already using shopify comment down below if you have had similar treatments by shockbyte or if you have had this exact opposite treatment do let me know down below i’ll be interested in any case thank you for Watching and i wish you an amazing day Okay i Video Information
This video, titled ‘Stay away from Shockbyte server hosting! | Shockbyte Review’, was uploaded by Binary Vigilante on 2021-02-15 13:00:10. It has garnered views and [vid_likes] likes. The duration of the video is or seconds.
My experience with Shockbyte Minecraft server hosting and why you shouldn’t use them. ▻ If you enjoy my content, please …